Help Center
Find answers to common questions and get help with using Vibumi
Getting Started
How do I create an account?
Visit our registration page, provide your email and create a secure password. You'll need to verify your email address and confirm you're 18+ years old.
Is Vibumi free to use?
Creating an account is free. You only pay for premium content subscriptions from creators you choose to support.
What makes Vibumi different?
We focus on creator empowerment with fair revenue sharing, German data protection compliance, and a safe, respectful community environment.
For Creators
How do I become a creator?
After creating your account, apply for creator status. You'll need to verify your identity and age (18+) and agree to our creator terms.
What's the revenue share?
Creators keep 80% of subscription revenue after payment processing fees. We believe in fair compensation for creators.
When do I get paid?
Payouts are processed weekly for balances over €50. Payments are sent via our partner Paxum or bank transfer.
For Subscribers
How do subscriptions work?
Choose creators you want to support, select a subscription tier, and get access to their exclusive content. Subscriptions auto-renew monthly.
Can I cancel anytime?
Yes, you can cancel subscriptions anytime from your account settings. You'll keep access until the end of your current billing period.
What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers through our secure payment partners Verotel, CCBill, and Epoch.
Safety & Privacy
Is my personal information safe?
Yes, we comply with GDPR and German data protection laws. Your data is encrypted and we never share personal information without consent.
How do I report inappropriate content?
Use the report button on any content or profile, or email us directly. We investigate all reports within 24 hours.
Can I block or restrict users?
Yes, you can block users from your profile settings. Blocked users cannot contact you or access your content.
Technical Support
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Try refreshing the page, clearing your browser cache, or using a different browser. Make sure JavaScript is enabled.
Payment failed
Verify your payment details are correct and your card/account has sufficient funds. Contact your bank if issues persist.
Still need help?
Can't find what you're looking for? Our support team is here to help.